Cancellation Policy.

English Test Preparation (ETP) understands that circumstances may arise which require cancellation of your course enrollment. Please carefully review our cancellation policy outlined below:

1. Cancellation Period: You are entitled to cancel your enrollment within 2 days from the date of purchase without incurring any cancellation fees.
2. Refund Eligibility:
   • If cancellation occurs within the stipulated cancellation period, you are eligible for a full refund of the course fees.
   • Cancellations made after the cancellation period but before the course start date will be subject to a cancellation fee, which will be deducted from the refund amount. The amount of this fee may vary depending on the timing of cancellation and the specific course enrolled.
   • Cancellations made after the course start date are not eligible for any refund.
3. Cancellation Procedure: To cancel your enrollment, please contact our customer support team at support@englishtestprep.com. You may also initiate the cancellation process through your online account, if applicable.
4. Refund Processing: No refunds will be issued for cancellations made after the due date.
5. Course Access: Upon cancellation, you will lose access to course materials and any associated resources. Please ensure that you have downloaded or saved any important materials before initiating the cancellation process.
6. Exceptions: In certain circumstances, such as medical emergencies or other extenuating situations, we may consider waiving or reducing the cancellation fee. However, no refunds will be issued for cancellations made after the due date.
7. Changes to the Cancellation Policy: English Test Preparation (ETP) reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By enrolling in our courses, you agree to abide by the terms and conditions outlined in this cancellation policy. If you have any questions or require further clarification, please don't hesitate to contact us.

Thank you for choosing English Test Preparation (ETP) for your English language learning needs. We look forward to assisting you on your journey to proficiency.